Why We Offer a Guarantee When No One Else Does
The web design industry has a crummy reputation, and most of it is earned. Clients sign contracts, hand over deposits, then watch their site take six months to launch, get hit with surprise charges that were never in the original quote, and end up with a designer who stops returning calls after the final payment.
We built Big Sky Internet Design to be the opposite of all that. The 3-Way Guarantee is how we put it in writing.
We are not doing anything out of the ordinary here. We are doing what every web designer should do. Show up, do the work, charge what we said we would charge, and answer the phone when you call. The guarantee just removes any doubt about whether we mean it.
Guarantee 1: The 28-Day Money-Back Guarantee
Not satisfied within the first 28 days?
You get your money back. No hassle, no argument, no fine print.
How It Works
The 28-day clock starts the day you pay your deposit and we sign the agreement. We set it up this way because we have occasionally had clients who realized early on that what they signed up for was not what they expected.
The 28 days protects you while we get going. In many cases the site goes live well within that window, so you also get to live with the finished work before the guarantee runs out.
Why 28 Days
Four weeks is enough time to actually settle in and form an honest opinion.
Anything shorter and you are reacting. Anything longer and we have all moved on.
Twenty-eight days is the right window.
What If We Are Past Day 28?
Reach out anyway. We do not want unhappy clients, and we have never used the calendar as a wall to hide behind. If something is wrong, we fix it. If it cannot be fixed, we will work it out with you fairly. That has been our approach for as long as we have been doing this.
How Often Do We Actually Issue Refunds?
In all the years of offering this guarantee, we have issued exactly one refund. That client had a life change before the project ever started. We do not have unhappy clients very often, because there are no surprises from day one.
Guarantee 2: The 24-Hour Update Guarantee
Send us an update and it is done within one business day. Most of the time, the same day.
How It Works
Email Debbie, send a text or leave a voicemail. Whatever works for you. Most updates are live within hours. Anything that comes in by close of business is finished by close of business the next day at the very latest. That is the guarantee.
What Counts as an Update?
Just about anything. Adding a new horse to your stallion page. Updating an event schedule. Swapping out photos. Rewriting a paragraph. Changing pricing. Adding a sale listing. Updating board members. Posting a winner. If it is a normal content update, we get it done.
Larger projects like redesigns, online forms or new features are discussed and quoted separately, but routine updates are unlimited and fast.
Why This Matters
A website that does not change gives people no reason to come back. We see horse operations launch a site, celebrate, and then never update it. Six months later it is stale. Two years later it is hurting them.
We built the 24-hour update guarantee so updating your site is never what holds you up. Send it and forget it.
"The biggest mistake any website owner makes is not updating their website. That is why we charge flat rates with no nickel and diming. So you never look at a bill and second-guess whether to send us a change."
— Tom Bruch
Guarantee 3: 100% Transparent Pricing
The price we quote is the price you pay. No surprises, no add-ons, no fine print.
How It Works
We give you a fixed quote before any work begins. Once you sign off, that number does not move. If you decide partway through the build that you want something added or different, we tell you exactly what it will cost before we do it. You always know the number.
What This Rules Out
No mystery line items at the end of a project. No "discovery phase" fees that were not in the original quote. No hourly creep that turns a $3,000 site into a $5,000 site. No add-on charges for things a normal web designer should include.
Why Most Web Designers Will Not Do This
Because flexible pricing is more profitable for them. An hourly model lets a designer drag a project out. A "starting at" quote lets them upsell at every turn. Transparent fixed pricing means they have to be honest about what the work actually costs, which means they have to know what they are doing. We have been doing this since 1998. We know what the work costs.
Why No One Else in Horse Website Design Offers This
We have looked. We are not aware of a single other web design firm serving the horse industry that offers anything close to all three of these guarantees together.
Most do not offer a money-back guarantee at all. The few that do put it on a 7-day window that is over before you have really used the site.
Most charge extra for updates, or require you to buy update packages by the hour. A 24-hour turnaround on unlimited updates is not standard.
Most quote "starting at" pricing or use hourly rates that creep over the course of a project. Fixed transparent pricing is not standard.
We do all three. Together. And we have for as long as we have been doing this. Read about who we are and why we run the company this way.
"We do not have unhappy clients very often because there are no surprises from day one."
— Tom Bruch
The Track Record
That kind of staying power does not happen by accident. It happens because we mean what we promise.
Common Questions About Our Guarantee
When does the 28-day money-back clock start?
The day you pay your deposit and we sign the agreement.
What if I am past day 28?
Reach out anyway. The 28 days is the formal guarantee, but it has never been a wall we hide behind. If you are unhappy, we want to know, and we will work it out with you fairly. We have always handled this case by case and we always will.
What counts as a normal update under the 24-hour guarantee?
Anything you would do yourself if you had the time and the skills. Adding content, swapping images, updating schedules and pricing, posting news, changing copy, listing new horses or sale entries. New features are discussed and quoted separately because they are real projects, not updates.
Is there a limit on how many updates I can request?
No. Send us five updates a week or one a month. The price does not change and the response time does not change.
Does transparent pricing mean every project is the same price?
No. Every horse operation is different. Some need a five-page website, some need a full association platform with member logins and an integrated auction. We quote each project based on what it actually needs. Once we quote it, that is the price.
What if I want to add something mid-project?
We tell you exactly what it will cost before we do it. You decide. Nothing gets added to your invoice without your okay.
What if my situation is unusual?
Call us. The guarantee covers the standard situations. We can talk through anything that is not standard. The whole point of the guarantee is to make working with us easy, not to wedge you into a box.
A Promise You Can Take to the Bank
If three guarantees in writing still leave you with questions, the best next step is a real conversation. Thirty minutes, no pressure, no script. We will tell you what we would do, what it would cost, and how the guarantee applies to your specific project.
Or call us directly: 979-217-1544