Privacy Policy

The Short Version

• We collect basic information from people who contact us or sign up for our services.
• We use that information to do business with you. We do not sell it.
• We use a few well-known third-party services (Authorize.net for payments, HubSpot for contact forms, Cloudflare for security, FormStack for payment forms, and a Facebook tracking pixel) and they have their own privacy practices.
• We use cookies and tracking technologies for normal website functions and for advertising. You can disable them in your browser if you want.
• You can ask us what we have, change it, or have us delete it.
• California residents have additional rights under CCPA, listed in their own section below.

The rest of this page covers each of those points in more detail.

What Information We Collect

Information You Give Us Directly

When you contact us through the website, by phone, or by email, we collect what you tell us. This usually includes:

• Your name
• Your email address
• Your phone number (if you provide it)
• Your business name and what kind of business you run
• A description of what you are looking for help with
• Any other details you choose to share

When you become a client, we also collect billing and account information needed to set up and maintain your services.

Information Collected Automatically

When you visit bigskyinternetdesign.com, our systems automatically collect some technical information:

• Your IP address
• Your browser type and version
• The pages you visit on our site
• The website that referred you to us (if any)
• The date and time of your visit
• Cookies and tracking pixels stored by your browser (more on those below)

This information helps us understand how the site is being used, keep it running smoothly, and reach you with relevant advertising on platforms like Facebook.

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How We Use Your Information

We use the information you give us to:

• Respond to your questions and inquiries
• Provide a quote, set up your account, and deliver the services you requested
• Send you updates about your project, your account, or services we provide
• Send you occasional updates about new services, blog posts, or company news (you can opt out of these any time)
• Show you ads about our services on Facebook and other platforms where we advertise
• Improve our website and our services
• Comply with legal obligations

We do not sell your information. We do not rent it. We do not share it with third parties for their independent marketing.

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Who We Share Information With

We share information only when it is necessary to provide our services, when you have given us permission, or when we are legally required to.

Service Providers We Use

We use a small number of trusted third-party services to operate our business. When we use these services, the data needed to use them is shared with them, and they handle it according to their own privacy policies.

• FormStack powers the payment forms on our website (online payment and recurring payment). Information you enter into a FormStack payment form is collected by FormStack and passed to Authorize.net for processing.
• Authorize.net processes payments for us. Credit card information goes through Authorize.net’s secure, PCI-compliant systems. Our website does not store credit card numbers.
• HubSpot powers our contact form and customer relationship management. Information you submit through our contact form goes into HubSpot.
• Cloudflare provides security and performance for our website. They process technical information about visitors (IP address, browser type) to filter out malicious traffic and speed up the site.
• Facebook (Meta) Pixel is a small tracking script on our website that helps us show our ads to people who have visited our site. The pixel sends some browsing information to Facebook. You can opt out of Facebook advertising tracking in your Facebook settings.
• Our email and hosting infrastructure stores account information for clients and the technical data needed to deliver email and host websites.

Legal Requirements

We will disclose information when required by law, court order, or to protect our rights or the safety of others.

Business Changes

If Big Sky Internet Design is ever sold, merged, or transferred to another company, customer information may be transferred as part of that transaction. We will notify clients in advance if that happens.

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Cookies and Tracking Technologies

Our website uses cookies and tracking pixels. Cookies are small text files stored on your device by your browser. Tracking pixels are small scripts that send information about your visit to a third party.

The cookies and pixels on our site come from these sources:

• First-party cookies that we set directly for normal site functions
• HubSpot cookies that track form submissions and visitor activity on our site so we can follow up appropriately
• Cloudflare cookies that help with security and performance
• Facebook Pixel that allows us to show ads about our services to people who have visited our site

You can disable cookies in your browser settings. You can adjust ad tracking preferences in your Facebook account settings. If you disable cookies, some parts of the site may not work as well, but you can still browse the public pages.

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Your Rights and Choices

You have the right to:

• See what we have: Email us and we will tell you what information we have on file.
• Correct it: Tell us what is wrong and we will fix it.
• Delete it: Ask us to remove your information from our systems. We will, unless we need to keep something for legal or accounting reasons (like records of payments we processed).
• Opt out of marketing emails: Every marketing email we send has an unsubscribe link at the bottom. Click it and you are off the list. You will still receive transactional emails (account notices, project updates, invoices) because those are part of providing the service.
• Disable cookies and pixels: Your browser settings let you block cookies. Your Facebook settings let you opt out of pixel tracking.

To exercise any of these rights, contact us.

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For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This section explains those rights and how to use them.

What We Collect from California Residents

In the past 12 months, we have collected the following categories of personal information from California residents:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (services purchased or considered, billing information)
• Internet activity (pages visited on our site, referring website, browser type)
• Geolocation data (general location from IP address, not precise location)
• Professional information (business name, business type)

We collect this information from you directly when you contact us or use our services, and automatically when you visit our website.

How We Use and Share It

We use this information for the purposes described above in “How We Use Your Information.” We share it only with the service providers listed in “Who We Share Information With.”

Your California Privacy Rights

As a California resident, you have the right to:

• Know what personal information we have collected about you, what categories it falls into, where we got it, why we use it, and who we share it with
• Delete your personal information that we have collected, with some exceptions allowed by law
• Correct inaccurate personal information we hold about you
• Opt out of the sale or sharing of your personal information. We do not sell your personal information. We do share information with Facebook for advertising as described above, which may be considered “sharing” under CCPA. You can opt out by contacting us.
• Limit the use of sensitive personal information. We do not collect sensitive personal information as defined under CCPA.
• Non-discrimination. We will not deny you services, charge you a different price, or provide a different level of service because you exercised your privacy rights.

How to Exercise These Rights

To exercise any of these rights, email us at [email protected] or call 979-217-1544. We will respond within 45 days, as required by California law. We may need to verify your identity before we can act on the request.

You can also designate an authorized agent to make a request on your behalf. The agent will need written permission from you, and we may need to verify their identity.

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Security

We take reasonable steps to protect the information you share with us. Information you submit through our contact form or send by email is transmitted over secure connections (you can see the lock icon and “https” in your browser).

For services that involve client data on our hosting (websites we build, auction platforms we run, hosted email), we use Cloudflare Enterprise security, server-level protections, and access controls limited to our team. We do not give outside parties access to our servers, not even FTP.

No method of transmitting or storing information is 100% secure, and we cannot guarantee absolute security. But we take it seriously and we keep our practices current.

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Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it.

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Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the Effective Date at the top of this page. For material changes, we will also post a notice on our website. We recommend reviewing this page occasionally to stay current on how we handle information.